Wicked Chefs Catering LLC — Refund and Cancellation Policy
Effective Date: August 12, 2026
This Refund and Cancellation Policy applies to catering orders, deliveries, event services, staffing, equipment, and rentals provided by Wicked Chefs LLC (“Wicked Chefs,” “we,” “us,” or “our”).
A signed proposal, contract, invoice, or written order confirmation may contain additional refund or cancellation terms. If those terms conflict with this policy, the signed proposal or contract will control.
Deposits and Reservation Payments
Any deposit or reservation payment required by a client’s proposal reserves the event date and allows Wicked Chefs to begin planning, purchasing, scheduling, and preparing for the event.
Unless otherwise stated in writing, deposits and reservation payments are nonrefundable. They will be credited toward the client’s final balance.
Client Cancellations
All cancellation requests must be submitted by email to chefsarini1@gmail.com.
A cancellation is effective only after it has been received and acknowledged in writing by Wicked Chefs. The cancellation date is the date the written request is received.
Unless different terms appear in the client’s signed proposal or contract, the following schedule applies:
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30 or more calendar days before the event: Payments made beyond the nonrefundable deposit may be refunded after deducting nonrecoverable expenses already incurred or committed for the event.
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15–29 calendar days before the event: After deducting the nonrefundable deposit and nonrecoverable expenses, 50% of any remaining payment balance may be refunded.
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14 calendar days or fewer before the event: All payments are nonrefundable.
Orders placed or confirmed within 14 calendar days of the delivery or event date are nonrefundable once accepted by Wicked Chefs.
Nonrecoverable Expenses
Nonrecoverable expenses may include, without limitation:
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Special-order or perishable ingredients;
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Custom menu preparation;
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Labor and staffing commitments;
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Rentals and equipment reservations;
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Custom supplies, décor, or serviceware;
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Permits and venue-related expenses;
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Transportation and delivery arrangements;
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Third-party vendor charges; and
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Nonrefundable payment-processing fees.
Refunds will never exceed the amount actually paid by the client.
Guest Count, Menu and Order Changes
The final confirmed guest count will be used for purchasing, preparation, staffing, and billing. Reducing the guest count after the final confirmation deadline will not automatically reduce the balance or qualify the client for a refund.
Approved menu changes, delivery changes, or service reductions may result in revised pricing. However, no refund will be issued for ingredients, supplies, rentals, staffing, or other expenses already purchased or committed before the change was approved.
Adding guests, menu items, staffing, rentals, or services may result in additional charges.
Rescheduling an Event
A request to change an event date is not automatically approved. Rescheduling is subject to Wicked Chefs’ availability and must be confirmed in writing.
Payments may be transferred to a new event date only when agreed to in writing. Nonrecoverable expenses from the original date remain the client’s responsibility. Updated menu pricing, staffing rates, rental costs, delivery fees, and other charges may apply to the new date.
Until a revised agreement is accepted, the original event date and cancellation terms remain in effect.
Cancellation by Wicked Chefs
If Wicked Chefs cancels an order or event service for reasons within our control and cannot provide an acceptable replacement or mutually agreed rescheduled date, the client will receive a refund of amounts paid for the canceled services.
If only part of an order or contracted service cannot be provided, the refund or credit will be limited to the affected portion.
Severe Weather and Circumstances Beyond Our Control
If an event cannot safely or legally proceed because of a hurricane, severe weather, natural disaster, government order, fire, utility failure, public emergency, venue closure, or another circumstance beyond the reasonable control of either party, Wicked Chefs and the client will make a reasonable effort to reschedule the event.
Amounts already spent or irrevocably committed for food, labor, rentals, supplies, transportation, or third-party services remain nonrefundable. Any unused balance may be transferred to an approved rescheduled date or refunded as agreed in writing.
Ordinary rain, unfavorable forecasts, changes in attendance, or a client’s decision not to proceed do not automatically qualify as circumstances beyond the client’s control.
Delivery and Service Concerns
Missing items, incorrect items, visible damage, or delivery errors must be reported as soon as the delivery is received. Other concerns regarding food or service should be submitted within 24 hours following the delivery or event.
Reports must be emailed to chefsarini1@gmail.com and should include:
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The client’s name and event date;
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A description of the concern;
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The affected menu items or services; and
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Photographs or other reasonable documentation, when available.
Verified concerns may be resolved through an appropriate replacement, credit, partial refund, or full refund, depending on the affected portion of the order and the circumstances. A problem affecting only part of an order will not ordinarily qualify the entire order for a refund.
Items That Do Not Qualify for a Refund
Refunds will generally not be provided for:
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Food or products that were prepared and delivered as confirmed;
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Unused food, leftovers, guest no-shows, or lower-than-expected attendance;
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Subjective taste preferences when the menu item was prepared as described;
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Reductions requested after purchasing or preparation began;
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Incorrect delivery information or incomplete venue-access instructions;
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The absence of an authorized recipient at delivery;
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Delays occurring within the confirmed delivery window;
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Venue restrictions or actions by third parties not controlled by Wicked Chefs;
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Food that was improperly handled, stored, reheated, served, or refrigerated after delivery; or
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Services declined or unused by the client after Wicked Chefs arrived prepared to perform them.
Because catering food is perishable and prepared specifically for each client, delivered food cannot be returned for resale.
Refund Processing
Approved refunds will be initiated through the original payment method whenever reasonably possible. Wicked Chefs will initiate an approved refund within 10 business days after written approval unless a different period is required by law.
Banks and payment processors may require additional time to post the refund. Wicked Chefs is not responsible for processing delays caused by the client’s financial institution.
Applicable taxes associated with an approved refunded amount will also be refunded. Nonrefundable third-party or payment-processing fees may be deducted where permitted by law.
Applicable Law
Nothing in this policy limits any cancellation or refund right that cannot legally be waived. If applicable law provides the client with greater rights than this policy, applicable law will control.
Policy Updates
Wicked Chefs may revise this policy periodically. Changes will apply prospectively and will not alter the terms of an already confirmed order unless both parties agree in writing.
Contact Us
All cancellations, refund requests, and questions regarding this policy must be emailed to: