Wicked Chefs Catering LLC — Payment Policy
Effective Date: August 12, 2026
This Payment Policy applies to all catering orders, deliveries, event services, staffing, rentals, and other services provided by Wicked Chefs Catering LLC (“Wicked Chefs,” “we,” “us,” or “our”).
A signed proposal, contract, invoice, or written order confirmation may contain additional payment terms. If those terms conflict with this policy, the signed proposal or contract will control.
Pricing and Currency
All prices and payments are stated in United States dollars unless expressly stated otherwise.
Proposals and estimates are valid only through the expiration date shown on the document. Pricing may change after expiration based on ingredient costs, labor, availability, rentals, delivery requirements, guest count, or requested services.
Wicked Chefs will not change the price of an accepted proposal unless:
- The client requests or approves a change;
- The guest count, menu, delivery location, staffing, rentals, or event requirements change;
- A pricing or calculation error is discovered and disclosed before performance begins; or
- Both parties otherwise agree in writing.
Reserving an Event Date
Submitting an inquiry, receiving a proposal, or receiving an invoice does not reserve an event date.
An event date is reserved only after Wicked Chefs receives:
- The client’s accepted proposal or signed agreement;
- The required deposit or reservation payment in cleared funds; and
- Any additional information or documents required in the proposal.
Dates remain available to other clients until these requirements are completed.
Deposits and Reservation Payments
The required deposit amount and payment deadline will be listed in the client’s proposal or invoice.
Deposits and reservation payments are applied toward the final balance. Unless expressly stated otherwise in writing, they are nonrefundable because they reserve the event date and allow Wicked Chefs to begin planning, purchasing, scheduling, and preparing for the event.
Deposit refunds and transfers are governed by the Wicked Chefs Refund and Cancellation Policy and the client’s signed agreement.
Final Payment
The remaining balance must be paid by the due date shown on the client’s proposal or invoice.
Unless Wicked Chefs approves different terms in writing, all charges must be paid in full before delivery, setup, staffing, or event service begins.
Receiving an invoice does not extend the payment deadline. The client is responsible for reviewing all invoices and submitting payment on time.
Changes and Additional Charges
Client-requested changes are not approved until confirmed by Wicked Chefs in writing.
Additional charges may apply to:
- Increased guest counts;
- Menu additions or substitutions;
- Delivery-address or schedule changes;
- Additional staffing or service hours;
- Rentals, equipment, or disposable items;
- Venue-access or parking requirements;
- Overtime or extended event service; and
- Other requested products or services.
Additional invoices must be paid by the stated due date and may be required immediately when a change is requested close to the event.
Reductions in guest count, menu selections, or services do not automatically result in a refund. Any adjustment will be determined under the Refund and Cancellation Policy after deducting expenses already incurred or committed.
Final Guest Count
The client must provide the final guest count by the deadline stated in the proposal or event agreement.
After the final guest count is confirmed, charges will not be reduced because fewer guests attend. If attendance exceeds the confirmed guest count, additional charges may apply for any additional food, staffing, equipment, or service provided.
Accepted Payment Methods
Accepted payment methods will be displayed on the applicable invoice, payment request, or secure payment page.
Payment is not complete until the funds have been successfully received and cleared. Wicked Chefs may decline a payment method or request a different method when reasonably necessary to complete or verify the transaction.
Payment plans, installment arrangements, purchase orders, or extended payment terms are available only when Wicked Chefs approves them in writing.
Third-Party Payments
The client remains responsible for the entire balance even when an employer, venue, sponsor, family member, organization, or other third party agrees to make payment.
A third party’s failure to pay does not release the client from their payment obligations unless Wicked Chefs expressly agrees otherwise in writing.
Taxes
Applicable state and local sales taxes will be added as required by law. The tax rate may depend on the event location, delivery destination, and the types of products or services purchased.
Taxable service charges, setup charges, rentals, delivery charges, and other fees will be taxed when required by law.
Clients claiming a tax exemption must provide a valid exemption or resale certificate before the applicable payment deadline. Taxes remain due until Wicked Chefs has reviewed and accepted the documentation.
Service Charges and Gratuity
Any service charge, delivery fee, setup fee, staffing charge, rental fee, or other required charge will be disclosed in the proposal or invoice.
Unless expressly stated otherwise in writing, a service charge is not a gratuity. Optional gratuity may be provided separately.
Payment-Processing Fees
Wicked Chefs will not add a payment-method or processing fee unless the fee:
- Is clearly disclosed before payment is authorized;
- Appears on the applicable invoice or payment page; and
- Is permitted by applicable law and payment-network rules.
Declined, Returned or Reversed Payments
If a payment is declined, returned, reversed, or otherwise unsuccessful, the payment obligation remains outstanding.
Wicked Chefs may:
- Suspend purchasing, preparation, delivery, or event services;
- Require another approved payment method;
- Release an event date that has not been properly reserved;
- Cancel services when payment remains overdue; and
- Recover actual returned-payment or third-party processing costs where disclosed and legally permitted.
Cancellation resulting from the client’s failure to pay will be treated as a client cancellation under the Refund and Cancellation Policy.
Late or Unpaid Balances
Wicked Chefs is not required to purchase ingredients, reserve staff or equipment, prepare food, deliver an order, or perform event services while a required payment is overdue.
Failure to pay by the stated deadline may result in suspension or cancellation of the order. Amounts already paid will remain subject to the Refund and Cancellation Policy and any nonrecoverable expenses incurred or committed for the event.
Billing Questions and Errors
Clients should review proposals and invoices carefully before submitting payment.
Questions or suspected billing errors must be emailed promptly to chefsarini1@gmail.com, preferably before the payment due date. The client must identify the disputed charge and explain the reason for the dispute.
A billing question does not automatically extend the due date for undisputed amounts.
Payment Disputes and Chargebacks
Clients are encouraged to contact Wicked Chefs by email before initiating a payment dispute so that we have an opportunity to review and address the concern.
Wicked Chefs may respond to an inaccurate or unauthorized chargeback by providing the applicable proposal, invoice, payment authorization, correspondence, delivery confirmation, event records, photographs, and other supporting documentation to the payment provider.
Nothing in this section limits any payment-dispute right that cannot legally be waived.
Refunds
Refund eligibility is governed by the Wicked Chefs Refund and Cancellation Policy and any applicable signed agreement.
Approved refunds will generally be returned through the original payment method. Wicked Chefs will initiate an approved refund within 10 business days unless a different period is required by law.
Additional processing time imposed by a bank or payment provider is outside our control.
Payment Security
Online payments may be processed through an independent payment provider. The provider’s privacy, security, and payment terms may also apply.
Clients should use only the payment link or instructions provided on an official Wicked Chefs proposal, invoice, or written communication. Complete card or banking information should not be sent by ordinary email.
Policy Updates
Wicked Chefs may update this Payment Policy periodically. Changes apply prospectively and will not alter an already accepted agreement unless both parties agree in writing.
Contact Us
All payment questions, billing concerns, and payment-related notices must be emailed to:
Wicked Chefs Catering LLC
chefsarini1@gmail.com